Talk to us
Every patient has the right to make a complaint about the treatment or care they have received at Cornishway Group Practice.
We understand that we may not always get everything right and, by telling us about the problem you have encountered, we will be able to improve our services and patient experience.
Who to talk to
Most complaints can be resolved at a local level. Please speak to a member of staff if you have a concern and they will assist you where possible. Alternatively, ask to speak to a member of our complaints team, but note this may need to be a booked appointment.
How can I make a complaint?
A complaint can be made verbally or in writing.
A complaints form is available from reception. Additionally, you can complain via email to smccg.cornishwaygrouppractice@nhs.net.
Please see our Complaints Policy for further information.
