NEW ONLINE BOOKING SYSTEM STARTS 10TH January 2022
THE ONLINE BOOKING SYSTEM IS FOR ROUTINE APPOINTMENTS ONLY. PLEASE DO NOT USE IT TO BOOK URGENT APPOINTMENTS, eg CHEST PAIN, SHORTNESS OF BREATH, INSTEAD PLEASE CALL 999 OR SEEK URGENT MEDICAL ADVICE.
Types of appointment
From the 10.1.2022 The practice will be operating an online triage system. Please note this service cannot always allow patients a choice of GP but we will try to accommodate where possible. These completed forms go to the on call GP who will then allocate you an appropriate appointment.
If you are unable to complete this form please ring reception 0161 490 2293 and one of our Care Coordinators will complete for you. They will require appropriate information for the doctor so please be understanding of the need for questions. Please also be aware call waiting times between these hours maybe longer than anticipated due to the high volume of calls.
If your doctor of choice has no free appointments within 48 hours, you will be offered an appointment with another doctor in the practice.
Local Hub Practice Appointments
Evening and weekend appointments are available at local Practice locations. please ask reception if one of these appointments would be suitable for you
Although we book 10 minute appointment slots, not every problem can be dealt with in this period so there may be times when the GP and nurses surgeries run late. Please be patient - here may be a time when y our appointment takes longer than 10 minutes. If you have been waiting a long time and think you may have been forgotten, please go back to the front desk. The receptionist will let you know why the delay has occured.
Text Message reminder service
If you have a mobile phone, the Practice can send you an appointment reminder by text message. This message will be sent 24 hrs prior to your appointment. Please keep us informed of any changes to your telephone number. If you are unable to attend please text back the word "CANCEL" this will cancel your appointment automatically.
We constantly monitor and audit our appointment system to maximise availability. Unfortunately we continue to have a high non-attendance rate which seriously limits our ability to offer appropriate slots.
Please notify the practice AS SOON AS you are aware that your appointment is no longer convenient. Last minute cancellations will be marked as non-attendence.
All non-attendence is recorded and repeated episodes will trigger correspondence from the Practice. As a last resort, if these are ignored, a patient may be asked to leave the Practice list in fairness to our other patients.